Terms and Conditions of Sale and Related Information:

1. This Bill along with any other documents like Receipts, Authentication Certificates or any other documents with regards to your purchase must be presented in original for any future transactions.

2. All future transactions would be entertained only with the person on whose name the original bill has been issued.

3. Customers would be required to furnish a copy of Pan Card as required by applicable government norms on the day of purchase.

4. In case the payment is made by local cheque or demand draft or any other manner of money transfer, delivery of the purchased article would be made after confirmation of the realization of the amount to our account.

5. All disputes shall be subject to Agra Jurisdiction.

6. Company reserves the right to modify these terms and conditions, without prior notice as and when it deems fit.

7. All Jewellery across all categories are delicate and must be handled with due care. All jewellery is prone to damage and wear and tear in normal course of time, regardless of it being under use or not. Customers are required and advised to practice best care during its safe keeping and while in use. Company does not hold any liability/responsibility for any damage due to mishandling, wear and tear, accidents or otherwise.

Exchange of Products sold by us:

1. We accept jewellery sold by us, to be exchanged as per the prevailing terms and conditions of the company, at sole discretion of the company.

2. Before acceptance of any such jewellery, it would be required to be examined for defects and breakage, variance in weights, tampering, alterations, originality and other criteria. In case of variance of weight of the original product sold, exchange may not be accepted.

3. For all such exchanges, valuation of the old products shall be done as under: 

a) Gold/Silver weight would be considered Net of all wax, precious or semi-precious stones/pearls, dust and dirt or any other extra material used in jewellery or otherwise.
b) Gold/Silver content would be valued at the current rates of the date of exchange.
c) Diamonds should be valued at the current rates on the date of exchange after standard deductions.
d) Making charges, taxes, value of any other stones, beads, pearls, discounts given at the time of sale, value of any promotional gifts provided at the time of sale would be deducted.
e) Exchange of silver articles and jewellery would be considered by the purity percentage and weight of silver articles. Standard deduction of 15% would be applicable.
f) Gems and stone are not warranted for any breakage/cracks/chipping, wear and tear or misuse or mishandling.
g) Gems stone sold from our outlet may be offered a buyback value after standard deduction of 25% subject to verification of originality of stone after due checking for damage.

Additional Notes:

1. All documents in original must be submitted at the time of exchange. Exchange would not be considered in the absence of required documents.

2. Customers would be required to redeem full value of any such exchange immediately.

3. In case where a refund is required: 

a) Additional deduction of 3% (or as applicable) would be made for coins, medallions and bars.
b) Additional deductions of 10% (or as applicable) would be levied for studded jewellery.
c) Additional deduction of 5% (or as applicable) would be levied for any other jewellery.
d) Refunds over ₹10,000 shall be made only via bank transactions, i.e., Account Payee cheques, NEFT/RTGS transfers, or Demand Drafts only in the name of the original customers, which may require 2-3 weeks’ time.

4. Valuation made by the company would be final and binding.

5. Company may withhold or alter this exchange programme without any prior notice at any given time.

6. All Govt. Taxes, levies and surcharges as applicable on the date of transactions shall be payable.