Last Updated: August 7, 2026

At Kanak Saanvi Jewels, customer satisfaction is our priority. Every jewellery piece is carefully inspected before dispatch to ensure it reaches you in excellent condition. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Returns

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, invoices, and certificates (if applicable) must be returned.
  • The product should not show any signs of wear, damage, scratches, or alteration.

Returns that do not meet these conditions may be declined after inspection.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewellery.
  • Engraved products.
  • Gift cards.
  • Products purchased during clearance or final sale.
  • Earrings or other jewellery that cannot be returned due to hygiene reasons (where applicable).
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged, Defective or Incorrect Products

If you receive:

  • a damaged product,
  • a defective item, or
  • an incorrect product,

please contact our customer support within 48 hours of delivery.

To help us resolve your request quickly, kindly provide:

  • Order Number
  • Clear photographs of the product
  • Images of the packaging
  • An unboxing video (recommended for faster verification)

After verification, we will offer a replacement, exchange, or refund, depending on the situation.

Return Process

To initiate a return:

  1. Contact our customer support with your order details.
  2. Wait for return authorization from our team.
  3. Securely pack the product in its original packaging.
  4. Ship the item to the return address provided by our support team.

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected:

  • You will be notified about the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds are generally completed within 7–10 business days, depending on your payment provider.

Shipping charges, COD charges (if applicable), and payment gateway charges may not be refundable unless the return is due to our error.

Exchanges

We currently offer exchanges only for:

  • Manufacturing defects
  • Damaged products received
  • Incorrect items delivered

Exchange requests are subject to stock availability.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. You may request a return after delivery if your order qualifies under this policy.

Return Shipping

If the return is due to our mistake (wrong, defective, or damaged product), return shipping charges will be borne by Kanak Saanvi Jewels.

For all other eligible returns, the customer is responsible for return shipping charges.

Refusal of Returns

Kanak Saanvi Jewels reserves the right to refuse any return if:

  • The product has been used or worn.
  • Tags or original packaging are missing.
  • The item has been damaged after delivery.
  • The return request falls outside the eligible return period.

Contact Us

For return, refund, or exchange requests, please contact us:

Kanak Saanvi Jewels

Website: https://kanaksaanvijewels.com/

Email: contact@kanaksaanvijewels.com

Phone: +91 8899930328